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Looking to join one of the leading MedTech companies?

We are excited to have you join our team!
Browse our open positions and apply to the one that fits you best.

Available Vacancies

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our online platform, as well as providing online training sessions for how to use platform.

Job Description:

  • Working hours: From 2 PM to 10 PM – Monday to Friday (working on North America timezone)
  • Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions to technical team
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams

Job Requirements

  • Excellent commands business English writing 
  • Fluent English speaking
  • Sales background/experience is must
  • Experience in taking ownership of full customer support process
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
  • Presentable & Confident.
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